Support

MemoryCorp provides support for administrators and end users. Use the channels below to reach our team.

How to get help

  • Support email

    For product questions, connector issues (including the Zoom integration), billing, and general inquiries.

    support@memorycorp.ai

  • Contact form

    Submit a detailed request. Include your company name, workspace identifier, and steps to reproduce for technical issues. Our team reviews form submissions during business hours.

    Open contact form →

  • Integration documentation

    Step-by-step guides for connecting third-party apps such as Zoom, Google, Microsoft, Slack, and others.

    Zoom integration guide →

Support hours

Our support team monitors support@memorycorp.ai on business days, Monday – Friday, 09:00 – 18:00 CST (UTC−6). Messages received outside these hours are queued and processed the following business day.

First-response SLA

We target a first response within 1 business day (≤ 24 business hours) for standard requests submitted via email or the contact form. Severity-1 production outages reported with clear tenant identification are escalated and prioritized for a faster response.

Priority & escalation

Enterprise and pilot customers may have a dedicated onboarding contact. Use the channel provided in your order or contract for escalations. If you are a Zoom Marketplace user and have a connector-specific issue, please email support@memorycorp.ai with subject "Zoom connector" for faster routing.

Security & privacy

For security vulnerabilities or data-protection inquiries, contact security@memorycorp.ai. See our Security page for our security practices, and our Privacy policy for data-handling details.