Support

MemoryCorp provides support for administrators and end users. Use the channels below to reach our team.

How to get help

  • Support email

    For product questions, connector issues (including Zoom), billing, and security reports.

    ...

  • Contact form

    Submit a detailed request; include your company name, workspace, and steps to reproduce for technical issues.

    Open contact form

  • Integration documentation

    Step-by-step help for the Zoom connector:

    Zoom integration guide

Support hours

We monitor support@memorycorp.ai on business days (Monday–Friday). Messages received outside business hours are queued for the next business day.

First response

We target a first response within one business day (24 business hours) for standard requests submitted via email or the contact form. Severity‑1 production outages reported with clear tenant identification are prioritized.

Priority and escalation

Enterprise and pilot customers may have dedicated onboarding contacts; use the channel provided in your order or contract for escalations.

Security and privacy

For security vulnerabilities or data protection inquiries, you may also use security@memorycorp.ai. See our Security page for our security practices. /security